PAPERPOD.CO.UK returns policy

If we send you the wrong item, or the product is damaged we will arrange for collection, free of charge by Parcel Force and on receipt of the returned item issue a replacement.

Please contact us at returns@paperpod.co.uk if you wish to return an item.

Please do not send any returns to our PO Box No.

Please include your name, and order reference plus the reason for wanting to return the item.

Please note: we can only accept the return of opened items if they are faulty.

If you're not happy with the product you receive, we want to know about it. We will try and do everything we can, within reason, to ensure that you remain a satisfied customer.

Returning a product
Once you have contacted us at returns@paperpod.co.uk and we have agreed to a return, we will arrange collection from you by Parcel Force - should you want a replacement item we will not ship until the original item/s are returned.

NOTE the address given with your invoice and order is NOT A RETURNS ADDRESS.

If your product has arrived damaged, please contact us at returns@paperpod.co.uk or using the post address included with the order documents (please bear in mind this is NOT the returns address).

We will investigate transit damage with our parcel courier in all cases - and arrange collection of the damaged item.

PAPERPOD.co.uk will aim to deliver the highest of standards in service; however in accepting this, your statutory rights are not affected or limited in any way.